Refund policy

At LoveinTea, your satisfaction is our top priority. We want you to shop with confidence, knowing that we stand behind every product we offer. Please read our return and refund policy below.

1. Return & Exchange Period

Customers may request a return or exchange within 14 days from the date the order is received.
After 14 days, returns and refunds will no longer be accepted.

2. Items Eligible for Return

To qualify for a return (for non-defective products):
- The tea must be unopened, with the box and inner packaging sealed and undamaged.
- Proof of purchase (order confirmation or receipt) is required.

3. Items Not Eligible for Return

For food safety and quality reasons, the following items cannot be returned:
- Tea or any other consumable product that has been opened or used.
- Gift cards and final-sale items.

4. Damaged, Defective, or Incorrect Items

You are entitled to a refund or replacement if:
- The item you received is damaged or defective
- You received the wrong product or an incomplete order
- The product was damaged during shipping
Please contact us within 14 days of receiving your order so we can resolve the issue.

5. Return Shipping Costs

For non-defective items, customers are responsible for the return shipping cost.
For defective, damaged, or incorrect items, LoveinTea will cover all related costs.

6. Refunds

Once a returned item is received and inspected, you will receive an email notification regarding the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Please note: original shipping charges are non-refundable, except when the return is due to our error (damaged, defective, or incorrect items).

7. How to Request a Return or Refund

Please email support@loveintea.com with:
- Your order number and proof of purchase
- Clear photos of the product and its packaging showing the issue (for damaged, defective, or incorrect items)
Once your request is verified, we will send you return instructions or issue a refund or replacement promptly.

Note: Damaged, defective, or incorrect items do not need to be returned.